The warranty is resolved at our headquarters except for products that have their own warranty units.

Purchased products can be sent under warranty by Fan Courier, Cargus, Sameday.
Shipping will be borne by us. Please mention on the package “WARRANTY”!

The warranty conditions are in accordance with O.G. 21/1992, Law 449/2003 and O.G. 174/2008.

When requesting the warranty, it is necessary to present the defective product with the identification elements intact (serial number or packaging), together with the related accessories and copies of the fiscal invoice. If the products become unaccompanied by these documents, the products may be returned to the applicant / shipper without the warranty being resolved. The customer must also specify the defective product in detail on the copy of the invoice.

The guarantee is settled in a maximum of 15 calendar days. The warranty period (12 months) is from the moment of delivery of the products, according to the date mentioned in the fiscal invoice. Products with physical defects are not covered by the warranty, such as: blows, cracks, shards, burnt or cracked components / parts, etc., damaged, removed or modified warranty labels or seals, products used in inappropriate conditions (inadequate supply voltages, large variations in temperature and pressure, mechanical shocks, incorrect handling, use of products in conditions of humidity, dust, noxious substances or under the action of chemicals, etc.), incorrect settings and installations, defective sources, ungrounded sockets, penetration of liquids, metals or other substances inside the equipment, mechanical or plastic intervention on the products, connection or disconnection of certain components during the operation of the equipment, viruses, incorrect rewriting of the BIOS, etc. as well as the products for which the installation programs were used incorrectly or other drivers or programs than the original ones were used.

Installation or commissioning of products by unauthorized persons will void the warranty. The warranty period is extended by the time the products have been in service.

If the guarantee request is unjustified (the product is functional), the applicant will pay the return transport fees for the products. Products not picked up from the service unit within 60 days of completion of operations will be declared abandoned and handed over to collection centers. Please fill in this FORM before sending the product / products under warranty.

Thank you!